What Do You Need to Know About Co-Managed IT Services?

outsourced tech support solutions
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In a recent study, Mordor Intelligence found that companies that used MSPs saved a minimum of 25% and improved their productivity by 45%. Those numbers are nothing to sneeze at!

Outsourced IT support doesn’t have to be an all-or-nothing decision. With co-managed IT services, you get the best of both worlds-your in-house IT team working with IT experts.

Is this hybrid IT management model right for your company? Read on to discover the key things you need to know as you approach this decision.

Outsourced Tech Support Provides Expertise

Co-managed IT services are like a gold mine of cybersecurity knowledge. They bring specialized skills, helping your team learn the latest defense tactics against cyberattacks.

Cybersecurity: Your Digital Shield

A co-managed IT services provider is more than an advisor; they’re your digital guardian. They are tirelessly preventing cyberattacks, from malware to ransomware.

Staying One Step Ahead of Risks

Co-managed service providers don’t just react to threats; they anticipate them. They keep your defenses fresh and robust, ensuring your business doesn’t just survive but thrives in the digital landscape.

IT Support Companies Provide Sophisticated Tools and Technology

Managed IT services bring high-end software and hardware that might exceed your company’s budget. With their systematic monitoring and automated processes, they quickly identify and fix IT problems.

Access to Advanced Technologies

Co-managed MSPs have a broad range of expertise in the latest technologies, including cloud computing, cybersecurity, and data analytics. Businesses can leverage these advancements by partnering with them without investing heavily in training or hiring specialist staff.

Enhanced Visibility and Control for Efficiency

The right tools and technology offer much-needed visibility and control for smooth IT operations. They’re not just fancy add-ons but essential gears in the well-oiled machine that is your IT infrastructure.

An Unbiased Third Party Can Evaluate Your Infrastructure

It’s hard for an internal IT team to objectively evaluate the company’s technology. A co-managed services provider offers unbiased assessments of your infrastructure and procedures. Their outside perspective allows them to:

  • Audit technical components for optimization
  • Assess processes for gaps or risks
  • Check compliance with policies and regulations
  • Validate that systems meet business needs
  • Recommend improvements and upgrades

Getting an impartial review helps you optimize IT operations, shore up vulnerabilities, and align technology with business goals.

Customized IT Support That Fits Your Needs

Co-managed IT services understand that every business is unique. They offer plans tailored to your priorities, systems, and budget. Plus, you can adjust your plan as your circumstances change.

Tailoring Your Co-Managed Services

You have the power to customize your co-managed services. This can range from the level of onsite vs. remote support, project work scope, security tools used, monitoring hours, service desk availability, and technical skills supported to reporting frequency and details.

Flexibility to Scale as Needed

With co-managed services, you can scale up or down to meet your changing needs. It’s like having a tailor-made suit for your IT operations. You only pay for what you need when you need it.

After-Hours Support

One of the significant advantages of co-managed IT services is the availability of after-hours support. This means clients can get timely help, even outside typical business hours. This round-the-clock support can minimize downtime and ensure business continuity.

Potential to Reduce IT Operating Costs

Working with a managed service provider results in greater operational efficiency. However, managed IT services cost more than co-managed.

Businesses save money by only paying for the services they need with a co-managed service model. This reduces the costs of full-time IT staff. Benefits include:

  • No cost for recruiting, hiring, or training IT staff
  • Lower software licensing expenses
  • Reduced hardware acquisition costs
  • Access to expertise without salaries
  • Ability to add/reduce support based on needs

Careful coordination eliminates duplicated efforts between your team and the MSP. MSPs handle routine maintenance, upgrades, and patches, ensuring systems run more efficiently, which can lead to extra cost savings over time.

Better Visibility and Control

Co-managed IT models make it easier for organizations to track network performance and KPIs. Businesses can use this increased transparency to make informed decisions about their IT infrastructure. They can also identify areas for improvement.

Focus on High-Value Strategic Projects

Say goodbye to routine maintenance and hello to strategic projects. Your IT team will have fewer everyday tasks like maintenance and software updates. This newfound freedom allows them to concentrate on strategic projects supporting business goals.

Now, they can focus on business intelligence, data analytics, custom app development, workflow automation, digital transformation, and infrastructure improvements.

Valuable Security Services

Co-managed MSPs do regular risk assessments. They follow regulations and have online security measures. By using these services, businesses can reduce the risk of cyber threats and mitigate potential damage.

Disaster Recovery

Around 54% of companies have disaster plans in place. We hope that’s not you!

MSPs can help restore lost data and ensure business continuity in a data breach or other IT disaster. This service is crucial for minimizing downtime and preventing loss of revenue.

Backup Services

Regular backups ensure your company’s data is safe and can be restored quickly in case of a data loss incident. This not only protects your business information but also provides peace of mind.

Penetration Testing

Penetration testing provides an additional layer of protection. It helps prevent security breaches and protects your business from potential cyber threats.

Stay Compliant

Not only do these measures reduce the risk of cyber threats, but they also ensure regulatory compliance. Your insurance compliance policies can protect your business from potential legal issues. These security measures can also protect your company’s reputation, which is very valuable.

Start Optimizing Your Managed IT Services Today

Are you ready to explore the benefits of co-managed IT services for your organization?

If you’re a Southern California based company, we’ve got your Los Angeles IT support needs covered.

Connect with the Be Structured tech team today to start the conversation. We provide a free consultation to assess your needs and create a plan to optimize your IT operations and security.

You benefit from both worlds when you partner with a co-managed services provider. Our additional IT consulting, skills, and resources complement your team’s expertise.

Let’s discuss how we can help your business reach the next level.

About Chad Lauterbach

CEO at Be Structured Technology Group, Inc. a Los Angeles based provider of Managed IT Services for small business. I desire to help small businesses better utilize technology by assisting in high level planning to make sure that new systems will benefit them both operationally and financially. I am careful to implement and support systems using industry best practices.