The managed services provider market could reach $393.72 billion by 2028. By 2025, at least 60% of organizations will depend on managed IT services. Unfortunately, not every business IT services management team has the expertise you’ll need.
Here are five tips that can help you choose the best outsourced tech support management service provider. With these tips, you can make sure the right team is streamlining your IT infrastructure.
With their monitoring and management, you can boost your efficiency, increase your output, and watch your ROI rise.
Start searching for a local IT support company with these tips today.
1. Look for Years of IT Support Experience
If your business resides in the Southern California area, start your search by Googling, “IT support near me“.
Better yet, talk to other business owners within your professional network about their IT support Los Angeles experience. Ask if they’ve worked with an IT services provider in the past. If they have, learn more from their firsthand experience with the company.
Gathering professional referrals can help you build a list of companies to research further.
Next, look into each company’s history. Determine how long the company has run and operated by visiting their BBB profile. Otherwise, check for an About Us page on each company’s website.
Try to find a company with years of hands-on experience within the tech support industry. These companies likely have an efficient process in place for helping clients. You won’t have to worry about operational issues like ticketing, billing, or communication problems.
A managed IT company in Los Angeles with years of experience can leverage the group’s expertise to ensure you receive the help you need, too. Determine how much experience each technician has in the industry. Otherwise, ask if you’ll work with a dedicated technician.
Working with the same IT technician each time can streamline your experience as a customer. You won’t have to explain the IT issues you experienced in the past. Your dedicated technician will already understand your business and IT infrastructure, too.
Ask each IT support company if they have experience helping companies within your industry. Finding a company that understands what your business does is imperative. They’ll already understand the hardware and software you use on a daily basis.
If they don’t understand your industry demands on a technical level, they might struggle to make informed recommendations regarding your IT needs.
If the company has worked with businesses within your industry, ask about the IT services those businesses requested. Ask how those services were able to help the client improve their operations, too.
Finding a company that understands your industry and needs can streamline your experience working with them in the future.
2. Ask About Proactive Approaches
Ask each IT service management provider if they take a proactive approach.
Many businesses make the mistake of waiting until they experience IT issues to fix those problems. This break-fix method of fixing IT issues can waste time, causing costly delays. A proactive approach, on the other hand, can help you avoid those problems before they strike.
Ask each company how they’ve helped their clients in the past. Determine which services have helped their clients improve their productivity.
Otherwise, ask the company how they’ll track and process any IT issues you experience in the future.
About 847,376 complaints of cybercrime were reported by the public in 2021.
Look for a company that is prepared to handle cybersecurity threats or other issues right away. Their proactive approach can help you avoid downtime. Instead, you can ensure your team can get back up and running as soon as possible.
Otherwise, your clients might get frustrated every time they encounter an IT issue. Your clients might decide to take their business elsewhere as a result. They might even tell friends about their negative customer experiences with your company.
Your company’s reputation could get hurt if you continue experiencing IT issues.
3. Explore Their Services
Ask each company about the IT management services they provide.
First, determine if the company can manage remote, hybrid, and traditional work environments. Determine if they offer remote monitoring and management services, too.
You won’t have to worry about waiting for a technician to arrive at your place of business. Instead, they can start finding a solution to the IT problem as soon as possible.
Find a company that offers a range of IT services to improve your overall daily performance.
For example, you might need:
- Disaster recovery
- Data backup and protection
- Antivirus and intrusion protection
- Network security
- Cloud computing
- Hosted VoIP solutions
- Office relocation services
- Network installation
Make a list of your needs and concerns. Then, find a business IT services company that offers the services you need. If they offer a limited number of services, or their services don’t align with your needs, remove them from your list.
4. Read Client Reviews
You can also learn more about each company by reading online reviews. Check the company’s website for a testimonials page. You can also find reviews on their Google Business listing.
Look for a managed IT services company that already has a strong reputation. You can feel more confident choosing a business that has earned the trust and respect of their clients.
Look for any comments about problems communicating with the company. You don’t want to hire an IT service management provider you can’t reach in an emergency.
5. Compare Prices
Once you have a list of IT management service providers, ask each company for an itemized list of their services. Make sure you understand what’s included with each estimate, too.
Get quotes from at least three different companies on your list. Then, compare your options.
If one company’s pricing is higher than another’s, question why that is.
Then, review your notes to choose the best Los Angeles IT services company available!
Partner With the Best Los Angeles IT Support Company Today
Don’t make the mistake of choosing an inexperienced IT company. Instead, use these tips to find the best managed IT services available. With these tips, you can feel confident in your final choice.
The best team can boost your productivity, helping your business grow long-term.
Want to simplify your search? Be Structured Technology Group can help.
Contact our team today to discover the IT management services you need.