The global IT professional services market reached $821.58 billion in 2022. Between 2023 and 2030, the industry could grow by a CAGR of 9.1%. More businesses are turning to local managed IT services to ensure their long-term growth and success.
Not sure how to choose managed IT services in Los Angeles? Here are five tips that can streamline your search.
With these tips, you can narrow down your options for IT support companies with ease. Then, you can benefit from their services firsthand.
1. Read Reviews
When choosing a managed IT services Los Angeles based provider, it’s important to find a team that already has a strong, positive reputation. Their reputation could speak to the company’s ability to meet your needs and expectations. Reading online reviews will also help you differentiate trustworthy IT teams from the rest.
You can start by turning to other business owners within your community. Ask if they’ve hired Los Angeles IT services in the past year.
Determine how long each business owner has partnered with their IT company, too. Look for a business owner who has benefited from managed IT services long-term. You can learn from their years of experience with the company.
As you speak to business owners within your professional circle, consider asking questions about the IT company’s:
- Areas of expertise
- Response times
Determine if the business owner has any complaints or encountered any issues with the IT company. If they did, ask if the IT company tried to resolve the problem. Choose an IT company that strives to offer clients the best services and experiences.
Otherwise, check online for client reviews. You can find reviews on the IT company’s website, BBB profile, or Google Business listing. Make a note of any companies with five-star ratings and glowing reviews.
You can feel more confident beginning your search with a list of companies that have already won the respect of their clients.
2. Explore Their Business It Services
As you learn more about each MSP Los Angeles company, take a moment to consider your needs.
For example, where has your team experienced bottlenecks? Perhaps you haven’t moved to cloud computing yet or need to update old systems.
Consider services that can streamline your team’s operations as well, including:
- Antivirus and intrusion protections
- Data backup and protection
- Disaster recovery
- Server virtualization
- Network security
- IP video surveillance
- Public cloud vendors and migrations
- Hosted VoIP solutions
- Hosted Cloud solutions
- Cloud migration services
- Network installation
- Office relocation
Consider your current, future, and long-term needs. Then, prioritize finding IT support companies that offer the services on your list. If the company only offers one or two services, keep searching.
Finding a company that offers all the services you need in the same place will give you peace of mind. You’ll know you can call the same company for any assistance you might need. All-inclusive managed IT services in Los Angeles can save you time, money, and stress in the long run.
For example, you might want to consider a company that specializes in business IT services and security. Cybersecurity services can protect your business, customers, and reputation.
Unfortunately, over 90,000 websites are hacked every day. A malware attack could cost your company $2.4 million, halting your progress and effectiveness. Malware also costs 50 days of downtime on average.
Meanwhile, consumers might struggle to trust your business after you’ve suffered a cyberattack. If they can’t trust you with their personal data, they might turn to one of your competitors. Your brand’s reputation might plummet, impacting your ability to attract new customers in the future.
3. Consider Their IT Support Process
As you continue narrowing down your options, try to learn what you can about the company’s team and process.
First, consider how many technicians work for the company. Determine how many clients they’re helping, too. If the company is understaffed, you might experience long wait times.
As you wait, your employees and customers will experience downtime, which could cost you customers.
Instead, learn more about each company’s process for managing tickets. Will you submit your ticket online or by phone? Determine the company’s average wait time, too.
Ask the company if they will provide you with a dedicated technician as well. Working with the same specialist each time will streamline your experience as a client. You won’t have to repeat yourself with every call.
Learning more about the company’s process will help you manage your expectations.
4. Determine Their Outsourced Technical Support Experience
Determine how long each company has offered IT services in Los Angeles. Consider how many clients they’ve helped over the years, too. If you can, find a company that has helped businesses within your niche.
These companies will have a better understanding of your customers, IT needs, and infrastructure. Their experience helping businesses like yours could further benefit your business as well. For example, the company might know of solutions you haven’t considered for streamlining operations.
If you work with a dedicated technician, learn more about their experience. Make sure their expertise aligns with your needs.
5. How to Compare Pricing
Ask more than one IT company for an itemized list of all the services they offer. Request quotes from at least three Los Angeles IT companies. Then, compare your options.
Is one company’s pricing extremely higher than the rest? Determine why that is.
The company shouldn’t push you to purchase services you don’t need. Instead, look for a company that will work with you to develop a customized plan. These companies will have your best interests in mind.
Find a Managed IT Los Angeles Company That Fits Your Needs
Don’t choose the first managed IT services in Los Angeles you find. Instead, use these five tips to vet each company on your list. With these tips, you can find the best outsourced tech support companies in town.
Then, you can choose a company that’s capable of meeting your needs and accomplishing your goals.
Ready to get started? Be Structured Technology Group can’t wait to help.
Contact us today to learn more.