Why Do Companies Outsource IT Services?

outsourced technical support

Small businesses outsource tech support 37% of the time. Companies may choose to outsource IT services for many reasons, such as improving efficiency or due to a lack of internal resources. 

People have varying opinions on the idea of outsourcing, but there are benefits to it. Here are a few reasons why a company may choose this path, so you can decide if a local IT support company is the right move for your business. 

Reduce Business Expenses

One of the most common reasons that a company may choose to outsource technical support is to cut down on its expenses. An in-house IT team is costly, and not every business can afford to retain IT staff. 

Investing in managed IT services allows business owners to try new strategies at a lower cost than hiring and training new employees. 

Another common problem that business owners face is unexpected computer problems. 

Slow internet connection speeds, outdated technology, a lack of online security, bandwidth problems and downtime all cost your business. There’s always a problem for the IT staff to handle, and it’s easy for an in-house team to get spread too thin. 

That’s why many businesses turn to outsourced tech support companies for help. 

You’ll also have more predictable budgeting. You won’t have to worry about any unexpected tech problems eating into your profit margin. Instead, you’ll have a set monthly cost to handle, which makes budgeting a breeze. 

Greater Expertise

When you outsource your business IT services, you immediately get access to a wide pool of professionals with years of experience. 

Your internal staff can only do so much on their own. They have limits, and reskilling or upskilling takes time and resources.

If you don’t currently have any IT staff, you receive all the benefits of an in-house team, plus you get to see even more advantages. For instance, you get more flexibility and can keep costs low. 

When you outsource IT, you gain access to professionals that specialize in different areas. You’ll have a team on your side that can handle cybersecurity compliance, data backup, cloud migration, and much more. These are all in-demand skills that every business needs to thrive. 

Protect Your Brand Reputation

Your clients rely on you to provide consistent and quality service. Unexpected issues, such as downtime or security vulnerabilities, can negatively affect your brand reputation. As a result, you can lose your client’s trust and their business. 

When you invest in IT consulting and other services, you can reduce service interruptions and downtime. You won’t have to worry about downed customer service lines or website issues that can affect your sales. 

You’re also investing in your cybersecurity measures by identifying weaknesses and taking steps to better protect your customer’s data. 

The cost of a data breach for small businesses is $2.98 million on average. If you become the victim of a cyberattack, it’s up to you to handle direct costs, such as damages and repairs or paying fines. There are also indirect costs to consider, such as a loss of customer trust, reduced productivity, etc. 

Investing in IT support companies can help to protect your business against cybercriminals and prevent you from incurring these costs. 

Improved Efficiency 

When your systems run as they should, and they’re protected against outside threats, you don’t have to worry as much about the time and money needed to get everything back on track. When there’s less downtime, your employees work more efficiently. Your team can focus on their tasks and meet those deadlines. 

Investing in all-inclusive managed services gives you instant access to a team of IT professionals. They know how to focus on local IT support to meet all your needs, regardless of the size of your company. You’ll get a customized platform that aligns with your goals and support you can rely on. 

Our experts here at Be Structured Technology Group have a wide variety of skill sets and come from different backgrounds to offer you an unparalleled level of service. 

You and your employees can rest easy knowing that we’ve got your IT needs covered. 

Outsource Tech Support to Manage Risk

Cyberattacks are a real threat that business owners must consider. Neglecting cybersecurity can have devastating consequences, as we’ve mentioned above. 

It’s imperative that your company complies with all standards and regulations. After all, it’s your duty to protect sensitive information entrusted to you by customers and employees. 

Whether your internal IT department is too small to keep up with all the risks or if you don’t have the resources to hire an IT staff, you can benefit from outsourced support services. 

Our team of professionals keep up with all the latest in cybersecurity, including new threats and the best practices for protection. 

Scalability to Grow With You

When your needs change, and your business grows, your IT team can adjust to meet the new demands. 

Even if you have IT staff, it’s easy for them to become overwhelmed should your company expand. Their list of responsibilities would increase, and it might put too much stress on your team. Overworked employees can suffer job burnout and tend to have lower job satisfaction levels. 

Also, finding a local outsourced technical support company has many advantages in terms of having a team that can quickly arrive onsite in case of a cyber emergency.

For example, if your business is in the great Southern California area,, partnering with a managed IT services Los Angeles based company reduces some of that burden. Your staff can focus on computer operations while you outsource tasks such as IT compliance, cybersecurity, file protection, and more. 

Since IT support companies offer customized plans for each business, you can always adjust the services you receive when you need to or upgrade when the time comes. 

Experience the Benefits of Outsourced Los Angeles IT Support

Companies without an internal team or with a limited number of staff may choose to outsource IT to cut costs and keep up with security compliance. If you fall into this category, you can also experience the advantages of investing in business IT services and security. 

Do you need a managed service provider in Los Angeles, or are you interested in learning more? Contact us to schedule a free IT consultation. 


About Chad Lauterbach

CEO at Be Structured Technology Group, Inc. a Los Angeles based provider of Managed IT Services for small business. I desire to help small businesses better utilize technology by assisting in high level planning to make sure that new systems will benefit them both operationally and financially. I am careful to implement and support systems using industry best practices.